Refund and Return Policy

 

Effective Date: 24Th July 2024

At www.mirscollection.com, we strive to ensure that all our customers are satisfied with their purchases. Our return and refund policy is designed to be transparent and fair, keeping in mind the bespoke and made-to-measure nature of our products. Please read the policy carefully before making a purchase.

Returns

1. Non-Returnable Items: All products at Mirs Collection are bespoke and made-to-measure. Returns are not applicable unless the product has been received defective (e.g., torn, damaged).

2. Defective Products: We make every effort to deliver defect-free products to our customers. However, if you receive a product that is defective or damaged, please notify us within 24 hours of receipt. Any communication received after 24 hours of delivery will not qualify for a return unless expressly covered by the product warranty, even in cases where the product has been wrongly delivered.

3. Exchange Policy: We do not offer exchanges for reasons such as color mismatch or size exchange. If a product is defective or damaged, we will replace it with the same item.

4. Size Alterations: For size alterations, we can accommodate requests at an additional cost. All shipping costs for alterations will be borne by the customer.

5. Return Communication: Any defective or damaged goods must be communicated to us within 24 hours of receipt. You can contact us at [insert contact email] with your order details and a description of the defect or damage.

Refunds

1. Refund Approval: Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund request. If approved, a credit will automatically be applied to your original method of payment within a certain number of days.

2. Credit Note: Instead of a cash refund, a credit note will be generated for the value of the returned goods. This credit note can be used for future purchases on our site.

3. Late or Missing Refunds: If you haven’t received your refund, please first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank, as there is often some processing time before a refund is posted. If you have done all of this and still have not received your refund, please contact us at [insert contact email].

Exchanges

1. Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [insert contact email] and send your item to: Mirs Collection, [insert return address].

Shipping

1. Return Shipping: To return your product, you should mail your product to: Mirs Collection, [insert return address]. You will be responsible for paying for your own shipping costs when returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

2. Shipping Time: Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Contact Us

For more information about our refund and return policy, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at [insert contact email].

Thank you for shopping with us at www.mirscollection.com!